FAQ

Registration is not required to purchase products. To buy products when having “Guest” status you need to provide required data in ”Delivery and Payment” form.

The order shall be placed via: www.visanto.com.

For this purpose follow the below steps:

1. Choose desired products.
2. Add products to the basket and click: “PLACE AN ORDER”.
3. If you are registered with us, proceed with log on. If it is your first visit and you do not want to create an account – continue as a GUEST.
4. Next provide the following data in 1 step. ”Delivery and payment”:

• Email address
• Postal code 
• Delivery manner 
• Payment method 

1. 5. Upon completing 1 item proceed with 2 item  “Delivery Place”.
   6. Next tick: “I ACCEPT TERMS OF SERVICE” box.
   7. Then click “Order and Payment ” – and then you will receive the following  message: “Thank you. Your order No. #… has been placed”.
   8. Your order processing will begin, when you receive the message confirming number of the order.

The following payment methods are available:

1. An advance payment via Payu, Paypal,
2. Bank transfer.

   BANK ACCOUNT:
   Bank Handlowy w Warszawie S.A.
   IBAN: PL51 1030 1508 0000 0008 2235 7003
   SWIFT: CITIPLPX

   LIFEPACK VIT s.r.o.
   Hasičská 551/52, Hrabůvka,
   700 30 Ostrava
   Czech Republic

Please specify your order reference number (without ”#”) in title of transfer.

Products are shipped by courier service.
You can find out the cost of shipping when placing the order, after selecting “Delivery and Payment “. Firstly select a country – then total price and shipping rate will be displayed.
To find out more about international shipping rates please click here.

Orders are processed within 48 hours since the date of payment or within 48h since placement of the order in case of COD. The above delivery period relates to business days only.
To find out more about international shipping please click.

You can change the order, only if payment has not been made.

You cannot order products that are unavailable. However you can activate notification regarding product availability by entering your email address in “NOTIFICATION ” field- displayed on the right after clicking the given product.

Personal collection is not possible. All products are shipped by Fedex courier service.

We do not ship any documents. A receipt or invoice will be forwarded in electronic format to the indicated email address. Please contact us, if you did not receive or cancelled email by mistake.

We do not offer discounts. The founder of Visanto branch controls prices to ensure that they correspond to the costs of manufacture. His mission is to deliver supplements to as many people as possible. Therefore no discount is possible.

Unused products may be returned without a reason within 14 days since receipt, by forwarding the relevant form.

We do not provide services related to medical advice or consultation.

If a damaged/defective product has been delivered, you can place the complaint by phone or email. Note to send photo records of damaged product, if possible. Defective products shall be returned to:
UKRYTETERAPIE.PL
NIEDŹWIEDZINIEC 10
41-506 CHORZÓW
POLAND
Complaints are processed immediately, not later than within 14 days.

If you do not receive the confirmation message, please check your Spam folder and then contact Customer Service Centre.

Customer Service Centre is available from Monday to Friday, 09:00-16:00 CET.

Phone: +48 22 397 91 40

A notice regarding date of delivery will be sent by Fedex courier service at indicated email address. Additionally you will receive a text message forwarded at phone number specified during order placement.

Upon order placement you will receive email including the link enabling order and shipping status tracking.

You may cancel the order by calling or mailing Customer Service Centre: contact@visanto.com.

Each order will be shipped individually as unique reference number and shipping number is assigned to each order.